Wan Yang Closure Losses Hit $1.29M; 4 Firms Offer Free Help
Wan Yang closure customer losses free treatment 2026
Total reported losses from the sudden closure of the Wan Yang massage and foot reflexology chain have surged to approximately $1.29 million, impacting over 1,000 customers in Singapore. The Consumers Association of Singapore (CASE) announced on Monday, January 26, 2026, that it has received 1,065 reports concerning unused prepaid packages since the chain abruptly shuttered its five outlets in November 2025. Because customers are classified as unsecured creditors in the ongoing liquidation process—leaving them unlikely to recover their funds—CASE has brokered a “goodwill arrangement” with four CaseTrust-accredited beauty and wellness firms to provide practical relief to those affected.
Under this new initiative, affected customers who have lodged a report with CASE are eligible to redeem up to three complimentary treatment sessions. These services are provided by JHL TCM Beauty, Joyre TCMedi Spa, SYOUJIN, and Zen Beauty. The total value of the complimentary treatments is capped at $150 per consumer. To ensure a pressure-free experience, the participating businesses have signed a commitment not to sell any new packages or services during these goodwill sessions. Additionally, these four firms have extended employment offers to former Wan Yang staff who were blindsided by the company’s collapse.
To qualify for the free treatments, customers must provide valid documentation, such as receipts, package statements, or appointment records, to verify their status as Wan Yang clients. The timeline for redemption is strictly defined:
- Booking Deadline: Appointments must be scheduled by April 30, 2026.
- Redemption Period: All sessions must be completed by December 31, 2026.
- Location: Treatments are available at 23 participating outlets across Singapore, providing significantly more coverage than the five original Wan Yang locations.
CASE President Melvin Yong noted that many of those affected are seniors who had invested heavily in long-term packages. The association is using the Wan Yang crisis to advocate for stronger legislative protections in the beauty and wellness sector, including a mandatory five-day cooling-off period for prepaid purchases and the use of escrow accounts to safeguard consumer prepayments. While the liquidators, RSM SG Corporate Advisory, continue to oversee the formal winding-down of Wan Yang’s three entities, the current goodwill measure offers a tangible alternative for consumers who would otherwise face total financial loss.
