How to Report Power Outages in Nashville During Wint
report power outage Nashville NES
As a major winter storm moves through Middle Tennessee this weekend, January 24–25, 2026, Nashville residents are urged to prepare for hazardous conditions that may lead to localized power interruptions. Governor Bill Lee has declared a state of emergency for all 95 counties, and with significant ice and snow accumulations expected, knowing how to quickly communicate with your utility provider is essential. If you lose power, your primary point of contact is the Nashville Electric Service (NES), which manages the local power grid and dispatch crews for repairs.
How to Report a Power Outage to NES
NES offers four primary ways to report an outage, available 24 hours a day, 7 days a week. When reporting, have your account number, meter number, or the phone number associated with your account ready.
- By Phone: Call the dedicated outage line at 615-234-0000.
- By Text: Text the word “OUT” to 637797 (NESPWR) from the mobile phone number tied to your account.
- Online: Log into your account on the NES website and use the “Report an Outage” tool.
- Via Outage Map: You can report an outage directly through the NES Live Outage Map even if you are not logged in.
Checking Outage Status
To track the status of current outages and view estimated restoration times, you should consult the NES Live Outage Map. The map utilizes a color-coded system to indicate repair progress: red icons signify active outages without an estimated fix time, yellow icons indicate an estimated restoration time is available, and green icons represent resolved issues. Selecting a specific icon will provide a popup window with details on the cause of the outage and the number of affected customers in that cluster. For additional real-time updates, residents are encouraged to follow @NESPower on X (formerly Twitter) and Facebook.
Safety and Emergency Resources
If you encounter a downed power line, stay at least 30 feet away and assume it is live and dangerous. Report downed lines immediately by calling 911 or the NES emergency line. To preserve food during an outage, keep refrigerators and freezers closed; a full freezer can typically keep food frozen for up to 48 hours without power. If you are using a portable generator, ensure it is operated at least 20 feet away from your home and never indoors to avoid carbon monoxide poisoning.
For those requiring shelter from the extreme cold, several warming centers are operating in the Nashville area. The Nashville Fairgrounds’ Q Barn is serving as a primary warming center, and the Metro Nashville Emergency Overflow Shelter is providing hot meals and bedding. You can find an interactive map of all active warming centers on the Tennessee Emergency Management Agency (TEMA) website or by dialing 211, the state’s community services helpline.
